Sustainable competitive advantage strategy in hospital industry to response policy change in Indonesia: A narrative review

Marselli Widya Lestari, Antono Surjoputro, Ayun Sriatmi


In response to policy changes, the hospital as an organization is expected to establish a strategy to stay afloat in business competition. However, the health industry, especially hospitals, has certain determinants that are different from other industries. This article is a literature review that focuses on business strategy management, namely sustainable competitive advantage in the hospital industry. This review is aimed at managers nowadays in building and maintaining their hospital positions. In conclusion, changes in strategy can be made specifically according to the type of hospital and positioning results.


sustainable competitive advantage; hospitals; business competition; policy; Indonesia

Full Text:



Anyim, M. A. (2012). Gaining sustainable competitive advantage through service differentiation among private hospitals in Nairobi. University of Nairobi, Kenya.

Chen, S.-H., & Liao, C.-C. (2011). Are foreign banks more profitable than domestic banks? Home-and host-country effects of banking market structure, governance, and supervision. Journal of Banking & Finance, 35(4), 819-839.

Gautam, D. K., & Ghimire, S. B. (2017). Psychological empowerment of employees for competitive advantages: An empirical study of Nepalese service sector. International Journal of Law and Management.

Gowen, C. R., McFadden, K. L., & Settaluri, S. (2012). Contrasting continuous quality improvement, Six Sigma, and lean management for enhanced outcomes in US hospitals. American Journal of Business.

Kementerian Kesehatan Republik Indonesia. (2020). Peraturan Menteri Kesehatan Nomor 30/MENKES/PER/2020 tentang Klasifikasi dan Perizinan Rumah Sakit. Jakarta: Kementerian Kesehatan Republik Indonesia.

Mahasneh, M., Alnahdi, S. A., & Bani Hani, J. S. (2020). Innovation in health services alignment with the competitive advantage achievement in private hospitals in Saudi Arabia: Strategic evidence. International Journal of Business and Social Science, 11(3), 58-68.

Pirayesh, R., & Forouzandeh, R. (2016). The effective deployment of brand through sustainable competitive advantage and corporate image. Journal of Administrative Management, Education and Training (JAMET), 12(4), 582-592.

Rahmantya, Y. E. K., & Djazuli, A. (2019). Hospital’s competitive advantage through service quality, information systems and Islamic work ethics. Problems and Perspectives in Management, 17(2), 193.

Sharma, A., Iyer, G. R., Hasan, Z., Ali, N. A., Khouildat, S., Zaid, M., Wood, L. C., Wang, C., Abdul-Rahman, H., Jamal Abdul-Nasir, N. S., Sofiyanurriyanti, ., Afifi, I., Amini, A., Widyastuti, S., Said, M., Siswono, S., Dian, Sehgal, P., Saxena, R. P., & Khandelwal, . (2017). Sustainable development through green marketing. Procedia - Social and Behavioral Sciences.

Singh, H., Dey, A. K., & Sahay, A. (2020). Exploring sustainable competitive advantage of multispecialty hospitals in dynamic environment. Competitiveness Review: An International Business Journal.

Stefan, S. C., Popa, I., & Dobrin, C. O. (2016). Towards a model of sustainable competitiveness of health organizations. Sustainability, 8(5), 464.

Susanto, A. (2019). Competitive advantage mitra keluarga hospital surabaya through differentiation and efficiency. RIMA-Research in Management and Accounting, 2(1), 1-7.

Sweis, R. J., Elian, M., Alawneh, A. R., & Sweis, N. J. (2018). The impact of service quality on sustainable competitive advantage: study on Jordanian health insurance companies. International Journal of Business Excellence, 16(2), 162-176.

Taie, E. S. (2014). The effect of intellectual capital management on organizational competitive advantage in Egyptian hospitals. International Journal of Business and Social Science, 5(2).

Ying, Q., Hassan, H., & Ahmad, H. (2019). The role of a manager’s intangible capabilities in resource acquisition and sustainable competitive performance. Sustainability, 11(2), 527.



  • There are currently no refbacks.

Copyright (c) 2021 Marselli Widya Lestari, Antono Surjoputro, Ayun Sriatmi

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

PHI is Indexed in:


Copyright 2015-2018 Public Health of Indonesia | e-ISSN 2477-1570 | p-ISSN 2528-1542 licensed under a Creative Commons Attribution-NonCommercial 4.0 International License